We’re implementing mandatory two-factor authentication (2FA) for all user accounts for Suncentral. This additional layer of security significantly enhances the protection of accounts and sensitive information.
Act now
Setting up 2FA is quick, simple and easy. If you haven’t done so already, please set up your 2FA preferences as soon as possible. A pop up will appear when you log in to Suncentral. Then you can add your phone number and/or email address to verify your identity.
Important update – removal of "Skip for now" feature
Please be aware that the "Skip for now" option for 2FA will be removed on November 29. After this date, 2FA will be mandatory for all Suncentral users.
Support
If you have questions or have issues setting up 2FA, you can:
- Review the frequently asked questions
- Contact Advisor Technical Support (ATS):
- Email: suncentral@sunlife.com
- Phone: 1-800-800-4786 (Monday - Friday from 8 a.m. - 8 p.m. ET)
