How to reset your password on Suncentral

To reset your password you will need your access ID and date of birth. 

If you don’t have your access ID call 1-800-800-4786 and select Option 6. We’re available from 8 am – 8 pm ET.

The password must meet the following criteria:

• Use 8-64 characters
• Include at least 1 uppercase letter
• Include at least 1 lowercase letter
• Include at least 1 number
• Include at least 1 special character
• No spaces or accents
• Cannot contain more than 2 repeated consecutive characters (example: AAA, 222)

Step 1: Go to the reset password page or navigate to the Suncentral homepage and click on Forgot access ID or password 

Step 2: Enter your access ID and date of birth in the correct format and select Submit.   

Result: you will see a message letting you know that an email was sent to you. 

Step 3: Click on the link in the email to reset your password. 

Note: If you don’t see the email check your spam or junk folder.  You can also read through the email for additional directions and support options. 

Step 4: Answer the verification question presented to you and type in your new password twice then click Reset password.  

Step 5: You will receive a confirmation message letting you know your password has been changed You can now go to the Suncentral homepage and login using your access ID and password.