We heard your feedback and released a maintenance update March 17. This issue has been addressed to create a more seamless and efficient experience.
If you need further support, contact advisorexperienceteam@sunlife.com.
We're glad to inform you that the third-party outage is now resolved. Due to this outage, some of Sun Life’s systems, business teams and external providers experienced disruption. This disruption limited our access to emails as well as the ability to process new insurance applications and other administrative requests. As a result, we’re now ramping back to full operational service over the next few days. We apologize for any inconvenience this might have caused. Again, we thank you for your patience and understanding.
News
We’re aware advisors have been facing an issue loading application PDFs on the Sign and Submit screen of Sun eApp.
We heard your feedback and released a maintenance update March 17. This issue has been addressed to create a more seamless and efficient experience.
If you need further support, contact advisorexperienceteam@sunlife.com.
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