- When reporting a claim, provide the exact date of death, if it is available. The date is required to cancel the policy and prevent subsequent mailings from being sent in the deceased's name.
- Partial payments in advance of claim settlement may be available to clients.
- If life insurance and the total face amount of all the life insurance policies is $150,000 or less, an express claim, where no claim requirements are needed, may be available.
- If payout product and the total death benefit amount of all the payout product policies is $150,000 or less, a payout express claim, where no claim requirements are needed, may be available.
How to Initiate a Life Claim for Individual Insurance:
- Call our Customer Care Centre at 1-877-272-2020
- Submit your request through eClaims (link to eClaims Application) application.
Once the death has been reported, this will initiate the setup of the claim and the termination of the policies.