Contact us

For support call 1-800-800-4786


Insurance sales team

Your Sun Life team of experts deliver a full range of skill sets to meet your insurance needs

Find your sales representative

Or email

Sun Life Select and Field Underwriting

Get help with pre-application questions for cases with insurance premiums over $250,000 or death benefits over $7.5 million

Jay Sankoff

AVP, High Net Worth Solutions Centre and Field Underwriting

Phone: 416-476-1981


Julie Lapostolle

Director, Field Underwriting Solutions

Phone: 438-229-5396


New business and underwriting

Get help with administrative requirements for pending applications

Strategic Partner Program Advisors: Contact your dedicated case manager

Otherwise call: 519-888-3900 ext. 4413132

Or email

Ask about underwriting requirements and decisions for pending applications

Strategic Partner Program Advisors: Contact your dedicated underwriter

Otherwise call: 519-888-3900 ext. 4413132

Or email

For help with pending applications, Sun e-App support and general inquiries and feedback on business processes and resources

Press 1-3-3


In-force business and claims

When you’re signed in, you can request information from the home page with Client Service Tools:

Check the status of new business by selecting Activity Centre

View client information by selecting Client Portfolio

Make a client service request for help with insurance contracts, insurability inquiries and more by selecting Request Centre

Get help with life and health insurance policies, claims and more

Personal Health Insurance: Press 1-2

Pending insurance contracts: Press 1-3-2

In-force insurance: Press 1-3-1

Claims: Press 1-1

Advisor Experience team: Press 1-3-3

Get help with investment products, payout annuities and rates

Find your wealth sales support representative

In-force guaranteed products: Press 2-1

Payout annuities and SunFlex Retirement Income: Press 2-2

Interest rate enhancements: Press 2-1

Sun Life Global Investments: Press 2-3

Segregated Funds

Guaranteed Investment Funds: Press 2-3-2

Funds administered through CI Investments: Press 2-3-2

Investment GIF e-App: Press 2-3-2

Support services

Find answers to commission and contracting questions

Contracting: Press 3-1


Compensation: Press 3-2


  • Investment and GIF e-app: Press 5-3
  • Forgot Access ID or account lock out: Press 5-1
  • Insurance e-App: 5-2
  • Other technical issues: Press 5
  • You can also email: