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© Sun Life Assurance Company of Canada. All rights reserved.
We're glad to inform you that the third-party outage is now resolved. Due to this outage, some of Sun Life’s systems, business teams and external providers experienced disruption. This disruption limited our access to emails as well as the ability to process new insurance applications and other administrative requests. As a result, we’re now ramping back to full operational service over the next few days. We apologize for any inconvenience this might have caused. Again, we thank you for your patience and understanding.
Forms – get the right one every time! You identify the client and the contract, then tell us what you want to do - Request centre walks you through the process and gives you a tool – either an online form or a PDF to print and complete – just follow the instructions to submit your request.
Clear instructions – the same ones our customer service reps use when you talk to them on the phone – you can be sure you’re doing it right – and it’s all self-serve, available whenever you want.
© Sun Life Assurance Company of Canada. All rights reserved.