Sun Life eClaims now supports individual life and individual critical illness claim submissions

July 16, 2025

Sun Life eClaims has expanded its capabilities and now supports both individual life and individual critical illness claims. This enhancement provides an intuitive and modernized approach to claims submissions, allowing you to better serve Clients and maximize business efficiency. 

What are the benefits of Sun Life eClaims?

  • An intuitive digital experience that accelerates the claims process.
  • A personalized claims dashboard with real-time status updates.
  • Enhanced efficiency and a competitive edge.
  • Superior service for Clients with straight-through processing for individual life claims.

Claims submission process change

Effective today, the current processes of submitting individual life and individual critical illness has changed. Here’s what you can expect:  

For individual life claims

If you’ve previously called into the Advisor Service Centre (ASC) to submit an individual life claim, the ASC representative will now guide you through the eClaims submission process. 

For individual critical illness claims

If you email disable@sunlife.com to submit a CII claim, you’ll be redirected to Sun Life eClaims via an automated email response.

You can continue to email questions regarding qualifying critical illnesses.

Resources

Support materials (guide, FAQs and videos) are available on the eClaims page.

Get Started Using Sun Life eClaims

Contact

Advisor Technology Support (ATS):

English & French: 1 800-800-4786