Releases

We're committed to keeping you up to date with changes made to Suncentral. Here's the list of features, enhancements or big content updates that have happened on the site.

What we changed

Background and benefits

Who’s impacted

Added My information and Communication preferences tabs to your Profile

We re-designed the personal profile page to support a new tabs view.  You will now see a My Information tab and a Communication preferences tab.

This allows you to see your information at a glance and without scrolling, and prepares the Profile section for future enhancements

All Suncentral users

Bug fix for Secure navigation

When you search for something in the Secure site and then use the browser back button to return to the homepage, it used to take you to the Activities & Requests tab regardless of which tab you were on previously. The fix now lets you return to exactly where you were before starting your search.

All Suncentral users

Suncentral profile access

You let us know that you wanted a more intuitive link to help you find your profile. The feedback said that it was hard to find the "person" icon that was previously there, and it would be more visible if we used the word profile.  You can now see the newly named access link to the Suncentral profile in its same location at the top of every page. 

All Suncentral users

Added National Sales Webinar content to Suncentral

We moved all National Sales Webinar content into Suncentral. This move lets you search for previously hosted and upcoming webinars directly using our global search tool. This step is another milestone in our quest to reduce the number of sites you need to visit to learn more about Sun Life and how we can do business effectively together.

 

All Suncentral users

What we changed

Background and benefits

Who’s impacted

Fixed the Date Field formatting in the Registration flow

When a new user enters their Date of Birth on the registration form, the formatting will auto correct so you do not need to manually input the forward slashes “/” to have success. This change makes registering less frustrating and more user friendly

New Suncentral users

What we changed

Background and benefits

Who’s impacted

Fixed the Date Field formatting in the Forgot password flow

When you enter your Date of Birth while resetting your password the formatting will auto correct so you do not need to manually input the forward slashes “/” to have success. This change makes updating your password less frustrating and more user friendly

All Suncentral users

What we changed

Background and benefits

Who’s impacted

Updated how tabs open when using tools in Suncentral

When you open tools like Client Portfolio in Suncentral, the tool opens in multiple tabs. This can be confusing and frustrating.

We changed how and when tabs open to streamline your experience and make working in the tools more efficient.

All Suncentral users

What we changed

Background and benefits

Who’s impacted

Fixed bugs from the launch of Suncentral

After Suncentral launched, we had a few bugs to address to ensure we create a more seamless and functional site, including:

  • Registration email wording has been updated for clarity and ease of use
  • Text on forms tab has been corrected to ensure no strange characters appear.  
  • Deep links from emails have been corrected so you are pushed to the correct content or message
  • Password reset flow is no longer showing abnormal characters.
  • Language toggle on the mobile view is now working as expected when you change your browsing language.
  • Corrected the alignment of the calendar icon on the Forgot Password page

All Suncentral users

What we changed

Background and benefits

Who’s impacted

Launch of Suncentral

Our vision is to create a single platform for independent firms, advisors and assistants who choose to sell Sun Life products.  Suncentral is designed for our users to find everything they need to grow their business with Sun Life and help their clients, all in one place. 

Suncentral replaces the current IID (Independent Insurance Distribution) Advisor Site and simplifies navigation and accessibility by creating a unified web experience with a modern intuitive design. The new site ensures our users can quickly and seamlessly access content, information & tools across both the public and secure experience.

Some of Suncentral’s  key features include:

  • Intuitive and easy to navigate
    • Modernized homepage and landing pages
    • Integrated microsites (Consulting and Strategic Partner Program) making more content searchable
    • Improved search capabilities
    • Simplified main menu & quick links to forms, tools, and support
    • Improved forms experience with new filter options and ability to favorite forms
    • New training section and content to support the use of the site and its tools
    • New Claims section to bring together all claims information and process in one convenient place
    • New Alerts section for increased visibility into changes and issues
  • New name and branding
  • Designed with advisor, assistant, and firm feedback
  • Robust single sign-on
  • 24,000+ users including all 3rd party IID site users (Advisors, Assistants and Back-office staff)
  • Sun Life HO employees who use the site for training/support of our advisors, assistants, and Back Office staff