Help us update Client addresses to further strengthen anti-money laundering processes
We need your help to update and collect physical addresses on Clients’ accounts, strengthening our alignment with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
What we need from you: Collect physical addresses for Clients
We’re required to have a physical address or a description that points to the specific location of each Client on file. A complete physical address includes the street number, street name, city, province and country. While a Client may use a P.O. box for their mail, we also need a complete physical address on file.
The following are not valid physical addresses:
- a post office box without a complete physical address (e.g., PO Box 333)
- a general delivery address
You can find more information about Client addresses on the Address change page.
How will you know if Clients are missing information?
We’ll contact you through Activity Centre if we’re missing physical address information for existing policies. If we don’t hear from you after two attempts, we’ll place disbursement restrictions on the Clients’ policies. These restrictions won’t affect payments into the policy, and we’ll remove the restrictions when we receive the required information.
If a Client has multiple types of products with Sun Life, you may be contacted for each.
Thank you for your partnership as we continue to remain compliant.
Contact us
If you have questions, please call us at 1-800-800-4786 and select options 1, 3, 1.