A reimagined my Sun Life mobile app is here!

July 16, 2025

The improved app is designed to enhance Clients’ experiences by making it easier and faster to do business with Sun Life.

What's new

Clients can still view their accounts and products, but in the new app they’ll see the following updates:

  • New Home tab: Clients will now land on the Home tab after signing into the mobile app. They’ll see notifications for key actions that require attention, engage with relevant resources and tools and access a snapshot of their overall investment balance and insurance products.
  • Quick action buttons: Clients will perform tasks faster with fewer steps, such as viewing their statements.
  • Protection tab (previously Insurance tab): Clients will access a comprehensive list of their Protection policies with more detailed information.
  • Health tab (previously Benefits tab): Clients will see eligible product-based health services under the Health tab, such as diabetes offerings, helping them better understand the health benefits available to them.

What are the benefits for Clients?

  • Faster navigation with a modern look: Clients can move quickly through the various sections of the sleek interface, making it easier for them to find the information they need.
  • Quicker access to documents and statements: Clients can access their available documents and statements more quickly, ensuring they can easily find important information when they need it.
  • Easily get in contact with the right support: Clients can quickly connect with appropriate assistance by selecting the relevant support phone line or interacting with our chat channel.

 Note: Chatbot will only support group products at launch, not retail products.

Calls-to-action:

  • Encourage Clients to download the my Sun Life mobile app if they haven’t already. Clients don’t have to reinstall the app if it’s already installed on their devices, but they can update the app to get the latest version on the Apple App Store or Google Play Store.
  • Promote digital registration, signing into the mobile app and going paperless.

Contact:

If Clients have questions about the secure site or mobile app, advisors can direct them to contact the Client Care Centre at 1-877-SUN-LIFE (1-877-786-5433).