Change to Canada Post delivery for digitized policy booklets

Policy booklets are currently available on Suncentral to review with Clients digitally within one business day after policy issue. As of March 1, we’ll be switching from courier to Canada Post delivery for policy booklets, where the digital version is available on Suncentral.

We encourage you to use digital copies of policy booklets for review with Clients when possible. These are currently available on Suncentral one business day after policy issue. In instances where policy booklets are not digitized (i.e. medical evidence isn’t disclosed to the advisor), they’ll continue to be delivered by courier.

This change supports you in driving more Clients toward digital options while delivering a more modernized, flexible Client experience.

Contact

Please reach out to our Advisor Experience Team for any questions.