June 04, 2025

Clients can help manage their healthcare with Sun Life Medical Second Opinion, by Dialogue

As shared in April, Teladoc Medical Experts has now been replaced with Sun Life Medical Second Opinion, by Dialogue. This new offering provides trusted medical support when Clients need it the most.

Sun Life Medical Second Opinion, by Dialogue brings Clients a concierge-style service from an in-house care team dedicated to their needs. Clients can access and follow their request through the digital platform for a secure and seamless experience that keeps them informed about their progress.

How it works

Sun Life Medical Second Opinion, by Dialogue is available to eligible Clients through:

  • A dedicated phone line (1-833-286-5614)
    • Business hours run Monday through Friday from 8 a.m. to 8 p.m. ET
    • Voicemail is available outside of business hours
  • Lumino Health Virtual Care via mobile or web 24/7

This service delivers digital-first, personalized care to help Clients make informed choices about their health when facing medical issues. It offers: 

  • Expert second opinion: Clients can get a second opinion from a medical specialist for both physical and mental health conditions.     
  • Mental health care navigation: Clients can connect with a mental health specialist. All mental health conditions are covered, including crisis situations and emergencies.
  • Find a medical specialist: Clients can get help with finding appropriate medical specialists and facilities in Canada and the U.S. 

This is a partnership between Sun Life and Dialogue, leveraging both organizations' expertise. Dialogue has a proven track record of delivering exceptional virtual care services, as evidenced by their recent Accreditation with Exemplary Standing from Accreditation Canada – the highest level of accreditation in virtual care. The services provided will be similar to what was previously offered through Teladoc. Sun Life is actively involved in the development and implementation of this program, ensuring it meets our high standards. Dialogue's expertise in virtual care and their success with other programs gives us confidence in their ability to deliver excellent service from day one.

Make sure you:

  • Share the one-pager with eligible Clients to help them understand the new service. It provides a complete breakdown of the service, how to use it, and what to expect.
  • Visit the Suncentral page for more information.
  • Share sunlife.ca/second-opinion with Clients looking for more information.

This offering is a non-contractual service available with:

  • Sun Critical Illness Insurance (CII) sold March 11, 2005, and later
  • Universal life when a CII attachment is included in the policy

Clients can access these services for diagnosed medical conditions at no cost without making a claim.

Contacts