Lumino Health is rebranding to Sun Life
Sun Life is bringing Lumino Health under its parent brand starting this August. This move aims to leverage our brand strength, trust and loyalty. It also creates consistency across programs and services, making it easier for Clients to access health services.
Product names and visual design will be updated accordingly. An overview of what’s changing is below.
Products & apps
Current name |
New name |
|
|---|---|---|
Lumino Health |
Sun Life |
|
Lumino Health Provider Search |
Sun Life Provider Search |
|
Lumino Resources and Offers |
Offers |
|
Teladoc Medical Experts |
Sun Life Medical Second Opinion, by Dialogue |
Sun Life Virtual Solutions, by Dialogue
Current name |
New name |
|
|---|---|---|
Sun Life Virtual Solutions, by Dialogue |
||
Lumino Health Virtual Care, provided by Dialogue |
Sun Life Virtual Care, by Dialogue |
|
Lumino Health Virtual Care Employee Assistance Program (EAP), provided by Dialogue |
Sun Life Employee Assistance Program (EAP), by Dialogue |
|
Lumino Health Virtual Care Stress Management and Well-Being, provided by Dialogue |
Sun Life Stress Management and Well-Being, by Dialogue |
|
Lumino Health Virtual Care Wellness Program, by Dialogue |
Sun Life Wellness Program, by Dialogue |
Pharmacy & Care Programs, by Pillway
Current name |
New name |
|
|---|---|---|
Lumino HealthTM Pharmacy |
Online Pharmacy, by Pillway |
|
Lumino HealthTM Platform with access to Pharmacy Services by Pharmacie Abd-El-Monem Osman, Inc. |
Pharmacy Services, by Pharmacie Abd-El-Monem Osman, Inc. |
|
Diabetes Care Program |
Sun Life Diabetes Care Program |
|
Respiratory Care Program |
Sun Life Respiratory Care Program |
|
Can Quit Program, in collaboration with the Ottawa Heart Institute |
Can Quit Program, in collaboration with the Ottawa Heart Institute |
What remains unchanged
- All features and services.
- Client account data, history, personal information and preferences.
- Sun Life’s commitment to health, privacy and customer support.
Implementation process
- The system will automatically update the app for mobile users.
- We’ll transition product pages from the Lumino Health website to sunlife.ca. Redirects will be applied to old URLs so Clients have a seamless experience finding the services they need.
- Web users will see the updated design and naming.
Calls-to-action:
- If Clients ask about the change, reassure them that only the name is changing, not the great service they've come to expect.
- Update any saved bookmarks to the sunlife.ca pages, once they’re live.
- Familiarize yourself with the new product names.
Resources
Retiring Lumino Health website