You can find them on the FAQ section of our Sun eApp page.    

In English and French, we’ve added new Sun eApp walkthrough videos for the following application scenarios:

We’ve also posted the recordings of our three national drop-in sessions from late January, 2024. These are in:

We walked advisors through the most recent Sun eApp release and provided a demonstration. This is a great resource if you weren’t able to make one of the sessions. Or simply for a refresher!

New Sun eApp features

  • Instant approval. This is a feature that’s unique in the industry: Instant underwriting approval on qualifying applications. Using real-time, predictive modelling, you’ll be able to tell Clients during their application if they’re instantly approved.
  • Easily select preferred rates. For term products, you’ll have the option to select preferred rates. Based on your selection, we'll automatically add labs as a requirement and let you know if the Client is approved for reduced rates after underwriting. This feature will save you time. You won’t need to make notes in the special instructions.
  • Re-use evidence from applications. Sun eApp will now ask if there’s previous evidence submitted to Sun Life (within the last six months). This enhancement will provide a better Client experience, as you won’t have to ask them for evidence again.
  • Fewer restrictions for ordering requirements. We’re removing a previous restriction on who can order underwriting requirements. In all scenarios, we’re allowing you to indicate who’s ordering requirements. There’s no need to make notes in special instructions. 

Try Sun eApp

The best way to see what’s new and improved is to use Sun eApp yourself. Simply log in to see for yourself. To launch the app, click Launch Sun eApp.


Contact the Sun Life Advisor Experience Team.