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© Sun Life Assurance Company of Canada. All rights reserved.
We're glad to inform you that the third-party outage is now resolved. Due to this outage, some of Sun Life’s systems, business teams and external providers experienced disruption. This disruption limited our access to emails as well as the ability to process new insurance applications and other administrative requests. As a result, we’re now ramping back to full operational service over the next few days. We apologize for any inconvenience this might have caused. Again, we thank you for your patience and understanding.
Sometimes when fillable forms are opened in Google Chrome or Microsoft Edge, you may see a “Please wait...” error message. To resolve this error, try the following steps:
Still having trouble downloading PDFs in Google Chrome?
Follow the steps below and change your Google Chrome setting to automatically download PDFs:
Still having trouble downloading PDFs in Microsoft Edge?
Follow the steps below and change your Microsoft Edge setting to automatically download PDFs:
Browser compatibility for tools
For the best experience using Sun Life tools, we recommend using the following browsers:
Tool | Recommended Browser |
---|---|
Activity centre | Microsoft Edge or Chrome |
Client portfolio | Microsoft Edge or Chrome |
Contract/Advisor relationship inquiry | Microsoft Edge or Chrome |
Contracting and compensation (EIMweb) | Microsoft Edge or Chrome |
Customer access support tool | Microsoft Edge or Chrome |
eSignature form selection tool | Microsoft Edge or Chrome |
Online ordering | Microsoft Edge or Chrome |
Request centre | Microsoft Edge or Chrome |
View activity for a client | Microsoft Edge or Chrome |
View activity for a contract | Microsoft Edge or Chrome |
New business status | Microsoft Edge or Chrome |
New messages | Microsoft Edge or Chrome |
Sun eApp | Microsoft Edge or Chrome |
Sun Life illustrations | Microsoft Edge or Chrome |
MySunLifeGIF tool | Microsoft Edge or Chrome |
Payout annuity illustration - new | Microsoft Edge or Chrome |
Payout annuity illustration – saved | Microsoft Edge or Chrome |
Sun Life investments GIF e-App | Microsoft Edge or Chrome |
Tax slips & receipts | Microsoft Edge or Chrome |
Signature centre | Microsoft Edge or Chrome |
© Sun Life Assurance Company of Canada. All rights reserved.