Browser compatibility for forms and tools

Sometimes when fillable forms are opened in Google Chrome or Microsoft Edge, you may see a “Please wait...” error message. To resolve this error, try the following steps:

• Ensure Adobe Acrobat Read is installed on your computer
• Download the PDF file and save it to a specific location on your computer (example: desktop)
• Open Adobe Acrobat Reader
• Find and open the PDF file from within Adobe Acrobat Reader

Still having trouble downloading PDFs in Google Chrome?

Follow the steps below and change your Google Chrome setting to automatically download PDFs:

1. Copy and paste this link into your Google Chrome search bar: chrome://settings/content/pdfDocuments
2. On this page, change the toggle to automatically download PDFs

Still having trouble downloading PDFs in Microsoft Edge?

Follow the steps below and change your Microsoft Edge setting to automatically download PDFs:

1. Copy and paste this link into your Microsoft Edge search bar: edge://settings/content/pdfDocuments
2. On this page, change the toggle to automatically download PDFs

Browser compatibility for tools

For the best experience using Sun Life tools, we recommend using the following browsers: