How to update your personal profile

Your Personal profile is accessible on the secure Suncentral site by clicking the Personal profile icon in the top right section of any page. Within the Personal profile you will see the different sections indicated by tabs where you can manage your site access (My Information tab) and Communication Preferences. These updates include: 

  • Update your password
  • Update your verification question and answer
  • Quick and easy access to the tools page
  • Update an advisor’s business telephone number or address
  • View or change the communication profile (For more information, check out the guide on updating your communication preferences.)

Important reminder: By granting access to this account, you agree to immediately inform Sun Life if this person leaves or transfers to another organization. Failure to do so will result in the unauthorized individual retaining access to your block of business.

Update your password

1. Select the radio button for update password.

2. Enter your old password and your new password in the appropriate fields.

Note: The password must meet the following criteria:

  • Use 8-64 characters
  • Include at least 1 uppercase letter
  • Include at least 1 lowercase letter
  • Include at least 1 number
  • Include at least 1 special character
  • No spaces or accents
  • Cannot contain more than 2 repeated consecutive characters (example: AAA, 222)

3. Select update.

Update your verification question and answer

1. Select the radio button for Update verification question and answer.

2. Choose your question and enter an answer. 

3. Select update.  

Update an advisor’s business telephone number or address

1. Select Update advisor’s business telephone number or address.

2. If applicable, enter the appropriate criteria to move to the next step. 

3. Complete the required fields in the address change form and select Continue to view your changes before submitting.

4. If the update is correct and ready, select Submit.

Update an advisor’s email address

1. Select Update an advisor’s email address.

2. If applicable, enter the appropriate criteria to move to the next step. 

3. Complete the required fields in the email update form and select Continue to view your changes before submitting.

4. If the update is correct and ready, select Submit.

View or change the communication profile

For more information, check out the guide on updating your communication preferences.