We're glad to inform you that the third-party outage is now resolved. Due to this outage, some of Sun Life’s systems, business teams and external providers experienced disruption. This disruption limited our access to emails as well as the ability to process new insurance applications and other administrative requests. As a result, we’re now ramping back to full operational service over the next few days. We apologize for any inconvenience this might have caused. Again, we thank you for your patience and understanding.
August 08, 2023
There are various types of access you and your team can have on Suncentral. Depending on your access, you’ll be able to use different features.
An active selling code with Sun Life is needed before you can request access to Suncentral and use these features.
There are 3 types of advisor access - National Account Companies, Investors Group and Managing General Agent Companies. These types of access give you:
In addition, National Account Companies and Managing General Agent Companies can access the MySunLifeGIFs inquiries and signature centre.
National Account Companies, Investors Group, and Managing General Agent Companies all have their own branch access as well. These types of access give you:
In addition, National Account Companies and Managing General Agent Companies can access our MySunLifeGIFs inquiries.
National Account Companies, Investors Group, and Managing General Agent Companies each have their own marketing assistant access. These types of access give you:
In addition, National Account Companies and Managing General Agent Companies can access the MySunLifeGIFs inquiries and signature centre.
Questions about Suncentral access? Call 1-800-800-4786 or email suncentral@sunlife.com.
Note: Licensed Assistants will be set up with advisor level access since they’re assigned their own selling code.
© Sun Life Assurance Company of Canada. All rights reserved.
