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© Sun Life Assurance Company of Canada. All rights reserved.
Teladoc Medical Experts offers a range of services to ensure clients have the information they need to move their healthcare forward with confidence.
Teladoc Medical Experts services are available with some individual critical illness insurance plans offered from Sun Life Financial.
The insured person has access to Teladoc Medical Experts services while the policy is in effect, and up to 4 months after their policy ends.
They can contact Teladoc Medical Experts for any type or degree of medical uncertainty. Based on the information and details provided, Teladoc Medical Experts will recommend which of their services would be appropriate for the described condition.
Teladoc Medical Experts isn't part of the policy. We can't guarantee its availability. It may be withdrawn or modified at any time without any notice.
1any financial dependent child of the insured person who has a marital status of single and is: younger than 21, younger than 25 if attending college or university full time, or physically or mentally disabled before age 21 and continues to be dependent
The insured person will need to contact Teladoc Medical Experts at 1-877-419- 2378 or at Teladoc Medical Experts and provide their policy number. Upon verification by Teladoc Medical Experts, they will have access to these Teladoc Medical Experts services: Expert Medical Opinion, Find a Doctor, Care Finder, Personal Health Navigator, Ask the Expert, and Mental health navigator.
Teladoc Medical Experts helps clients understand their medical condition to ensure they have the right diagnosis and the best treatment options
The insured person will be able to access Teladoc Medical Experts® services up to 4 months after their policy ends.
1 Access to a Canadian specialist requires a referral from the client's treating physician.
2 Expenses associated with medical treatment, travel and lodging relating to the Find a Doctor and Care Finder services are the client's responsibility.
Since Teladoc Medical Experts services became available with the purchase of Sun CII plans (March 11, 2005), certain changes have been made to the services being offered and the criteria for accessing these services.
The following chart outlines which Teladoc Medical Experts services are currently available to clients based on the date they purchased their Sun CII.
Products | Period sold | Who is eligible | Services available | Access criteria |
---|---|---|---|---|
Sun CII | From March 11, 2005 to present |
Unlimited access to the insured person, their spouse, dependent children, parents and parents-in-law. The insured person can also extend a one time gift of services to their grandparent or sibling. |
|
Suspect they have a medical condition, even if it is not a listed condition stated in the policy |
The insured person, the spouse, dependent children1, parents and parents-in-law can use this service while the insurance is in place any time there is suspicion of a medical condition.
The insured person can also extend a one time gift of services to their grandparent or sibling.
The insured person has access to Teladoc Medical Experts services while the policy is in effect, and up to 4 months after their policy ends.
1 any financial dependent child of the insured person who has a marital status of single and is: younger than 21, younger than 25 if attending college or university full time, or physically or mentally disabled before age 21 and continues to be dependent
Clients are eligible for Teladoc Medical Experts if they purchase a critical illness insurance (CII) policy that includes this service.
If the client has access to Teladoc Medical Experts through a CII policy that is in force, there is no waiting period to access the Teladoc Medical Experts services if the client is ill or has a pre-existing condition.
Teladoc Medical Experts does not own or operate private healthcare clinics. They work within the Canadian healthcare system and have no leverage to help members jump the queue. Instead, Teladoc Medical Experts services are designed to ensure clients are in the right queue.
Simply, their medical peers recommend them. Only current Teladoc Medical Experts receive a survey to nominate and vote for Teladoc Medical Experts. The survey asks one simple question that replicates the way that doctors find the best care for themselves and their families: "If you or a loved one needed a doctor in your specialty, who would you choose?"
Asking this one simple question replicates the informal peer-to-peer referral process that doctors themselves use to determine the most appropriate physician for an individual case. Physicians are then screened for licensure, certification and disciplinary actions. To ensure the integrity of the database, the process is repeated every 18 months.
Over the past 20 years, the global database of Teladoc Medical Experts has grown to 53,000 specialists, including nearly 2,000 Canadian physicians. Teladoc Medical Experts does not provide or accept fees for the privilege of inclusion in the database. Physicians can only be accepted into the database through a peer-reviewed nomination poll.
Teladoc Medical Experts pays them a consulting fee if they agree to participate in an Expert Medical Opinion.
Teladoc Medical Experts complies with all relevant provincial, national and international laws and regulations. Your specific name and medical information will not be shared with anyone, including your employer and insurance company, without your written consent. On occasion, they may use de-identified information to help improve the Teladoc Medical Experts program.
No. Insureds and their eligible family members don’t have to live in Canada to access Teladoc Medical Experts services. There are additional considerations for non-Canadian residents:
Anyone covered can call the Teladoc Medical Experts call center or start a case through the online member portal. Teladoc Medical Experts will ask how they have access to the service. The caller should provide the name of the insured person and the Sun Life policy number.
Phone: 1-877-419-2378
Mailing address:
Teladoc Medical Experts
312 Adelaide St W., Suite 200
Toronto, ON
M5V 1R2
Online: Teladoc Medical Experts
For additional information and marketing: 1-866-553-2300
© Sun Life Assurance Company of Canada. All rights reserved.