The telephone numbers will remain the same. And GEM will provide the same emergency out-of-country and out-of-province travel assistance as Allianz did.

Our goal is a seamless transition for PHI and HCC policy owners who have emergency travel medical coverage. Clients whose PHI and HCC plans don’t have this coverage won’t be able to access these services. 

About GEM

GEM is one of Canada’s leading providers of emergency travel services, with 25 years of experience providing emergency travel assistance to Canadians.

What this means for Clients

We’ll communicate this change to some PHI and HCC policy owners because their contracts name Allianz as their emergency travel medical coverage provider. The letter will serve as the Client’s policy amendment. We’ll share a copy of the Client letter with you before we mail them.

Clients can download their new travel card on or the my Sun Life mobile app on or after July 1, 2023. There will be no change to their coverage. And since the telephone numbers remain the same, there’s no impact if a Client hasn’t downloaded their new travel card yet.

Allianz will continue to manage claims started before July 1, 2023 until they’re completed. GEM will handle new claims started on July 1, 2023, or after.

Frequently Asked Questions

The phone numbers will remain the same. When the transition takes place on July 1, 2023, Clients can use the same phone numbers for assistance, even if they haven’t downloaded the new travel card yet.

Yes, the coverage Clients have will remain the same; all that will change is the emergency travel medical coverage service provider.

If the emergency started before July 1, 2023, Allianz will continue managing the medical emergency until it’s completed.

GEM will handle new emergency claims that occur on July 1, 2023, or after.

Yes. The information on the card is still valid. We encourage Clients to download their new card on or after July 1, 2023 (before travelling) using or the my Sun Life mobile app

Clients have 30 days to submit their claim upon returning to their home province. 

Clients can use the phone numbers listed on their travel card. They’ll have the option to be transferred to Allianz if they need an update on a claim.

You can review which PHI and HCC plans include emergency travel medical coverage on Suncentral.