As of March 12, 2024, we made changes to our policy reinstatement letters. This helps improve Client experience by providing more clarity on what happens during policy reinstatement.
The letters now have new Client disclosures added, where applicable, triggered by certain actions.
- Payment resumes. This includes payment date (or due date if no PAC), frequency and the amount (or increased amount).
- Policy renews. This includes renewed payment date (or due date if no PAC), frequency, and increased amount.
- Client is refunded. This includes by cheque or a credit to their withdrawable premium fund (received more premiums than needed).
- Payment is required. This includes the one-time withdrawal amount and date (or due date and payment options if no PAC).
These changes will ensure there’s consistency in communications for both advisors and Clients.
