Updating Clients’ expired credit cards for Personal Health Insurance (PHI) and Health Coverage Choice (HCC)

May 18, 2023

If a Client’s credit card expires on their health insurance policy, you can now update their payment information on their behalf (policy numbers begin with 037000).

Let us know by:

Please only include the last 4 digits of their credit card number and the new expiry date. This will help us keep Clients’ information secure.

If a Client wants to add a new card or payment method to their account, please continue to have them contact us directly. This will ensure we remain compliant with the Payment Card Industry (PCI).

Questions?  Email us at PerHlth@sunlife.com. We’re happy to help.