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We're glad to inform you that the third-party outage is now resolved. Due to this outage, some of Sun Life’s systems, business teams and external providers experienced disruption. This disruption limited our access to emails as well as the ability to process new insurance applications and other administrative requests. As a result, we’re now ramping back to full operational service over the next few days. We apologize for any inconvenience this might have caused. Again, we thank you for your patience and understanding.
This sheet will show you how to set up your advisor profile to include your name and contact information on the illustration reports before you begin an illustration.
Note: Always double check the current producer to confirm you have the correct one. Click on OK.
© Sun Life Assurance Company of Canada. All rights reserved.