Starting September 16, all new and existing Suncentral users need to set up 2FA on their account by adding a phone number and/or an email address. Once added, you’ll get a verification code via text, phone call or email, depending on your selected preference, to verify your identity when needed.

2FA improves data security

2FA adds an extra layer of security to accounts. This helps you protect business and Client information. It also:

  • aligns with industry standards and data security expectations and
  • ensures compliance with Office of the Superintendent of Financial Institutions (OSFI) technology and cyber risk guidelines.

How this impacts users

Logging in to Suncentral may look a little different with 2FA.

  • New users: Users accessing Suncentral will add their 2FA preferences when they first sign in with valid credentials. 
  • Existing users: Current users will be required to add their 2FA preferences when they log in to Suncentral.
    If it’s not a good time to add 2FA preferences, you can use the “Skip for now” function. This will let you skip the 2FA setup and log in to Suncentral. This feature will only be available until November. After that, you’ll have to add 2FA when you log in.
    If you have multiple accounts, you’ll need to set up 2FA for each set of account credentials, including Sun Life Global Investment (SLGI) access IDs.
  • Users with single sign-on (SSO): If you have SSO from your intranet, there’s no impact to this process once 2FA is set up. Once enabled, we won’t require 2FA if you log in using SSO. However, if you typically use SSO and try to access Suncentral from a public browser, you’ll get prompts to add 2FA.

Resources

Setting up 2FA is quick, simple and easy. If you have questions or have issues setting up 2FA, you can: