What’s changing on November 11?

  • You'll see the status of each individual claim submitted for a deceased person. 
  • The dashboard will tell you if requirements are missing for each policy within a claim. This is helpful because different policies could have different requirements. 
  • You can upload claim documents at any point in the process, even after you first submit. Before, you could only include documents when you first submitted a claim.  

Preview the enhancements

The current/previous view only shows the:  

  • Name of deceased 
  • Client date of birth 
  • Claim creation date  
  • Claim status 

The new view (pending requirements) will show the:  

  • Coverage policy number 
  • Coverage status 
  • Any pending requirements 

Here’s a look at the new completed view.

Other things to know about the Sun Life eClaims portal:

  • Since launching on June 17, 2024, users are submitting about 30% of life claims through the portal. 
  • Currently, only life insurance claims are part of the automated portal. Keep an eye out for more updates and improvements in the future. 
  • You can only see and track the claims you submit. 
  • You can start and pause filling the intake form at any time prior to submitting your claim. Ensure you save drafts! 
  • Most forms are being digitized. However, you may have to complete some additional forms and/or signatures, depending on the complexity of the claim. 

Questions? 

Head to our Claims page to read our eClaims guide. FAQs and training videos for more in-depth information on this new program are coming soon. 

For technical support, contact Advisor Technical Support at PCAID@sunlife.com.   

For any other questions, email lfclm@sunlife.com