We want to understand your experience with Sun Life better. That’s why this survey doesn’t focus on a specific product. It should take less than 15 minutes to complete.
Your feedback will help us recognize highs (moments of delight) and lows (pain points) in your end-to-end journey. Please complete the survey to help us identify and prioritize areas for improvement to meet your needs.
What’s the survey about?
The survey asks about your “journey moments” – a distinct action you take from start to finish. For example, you may get questions on things you’re trying to get done like:
- apply for insurance products,
- monitor your book of business or
- submit a claim request on behalf of Clients.
Your responses are anonymous and confidential. However, we’ll collect demographic information like your province/territory, years of experience and gender. We’ll share the survey results in aggregate form, combined with other responses.
Questions?
If you have any questions about the survey or have issues accessing it when you get it, email VoiceofAdvisor@sunlife.com.
