We're glad to inform you that the third-party outage is now resolved. Due to this outage, some of Sun Life’s systems, business teams and external providers experienced disruption. This disruption limited our access to emails as well as the ability to process new insurance applications and other administrative requests. As a result, we’re now ramping back to full operational service over the next few days. We apologize for any inconvenience this might have caused. Again, we thank you for your patience and understanding.
If we receive all required forms and premiums within 45 days, the income will be based on the confirmed rate basis. After this time, we'll use the rates in effect at that time.
Once we receive the total premium, we'll re-confirm the final income amount to you.
We'll mail the contract to you so you can deliver it to your client.
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