As long as you see the “Sign In” button, the web version of the illustration treats you like a guest user.
A guest user cannot illustrate the Universal life or Participating life products. Until you are signed in you will not be able to access cases that were previously saved on the Web version of the illustration.
For advisors new to Sun Life:
It’s important to recognize what this means if you are a new advisor. New advisors will not be able to sign in to the illustration because you do not yet have a Sun Life advisor site ID.