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We're glad to inform you that the third-party outage is now resolved. Due to this outage, some of Sun Life’s systems, business teams and external providers experienced disruption. This disruption limited our access to emails as well as the ability to process new insurance applications and other administrative requests. As a result, we’re now ramping back to full operational service over the next few days. We apologize for any inconvenience this might have caused. Again, we thank you for your patience and understanding.
Accommodation costs for facility care vary widely depending on where you live, but your out-of-pocket expenses for long-term care in a facility could range from around $1,000 per month for ward level accommodation in a government-subsidized facility to over $6,000 per month for a private room in a non-subsidized facility.
Home care services provided by the government vary according to the resources available in your community. You may receive a fixed number of hours of home-care services. But if you need to purchase private care beyond what your province provides, the per hour costs for homemaking, personal care and nursing care can vary from $10 to $200 per hour, depending on the type of care you need and the costs in your area.
We have worked with an external service provider, Sykes Assistance Services Corporation, to bring you the following cost of care reports that will help show your clients what they might expect to pay for care services in their home province. These cost sheets outline the services available in each province, but since service availability may also vary by region, you will want to do local research to ensure that you know what costs your clients may face in the event of a long term care situation.
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