We’ve added an Alerts widget so you can stay up to date on the planned upgrade, outages, and process updates from Sun Life. The alerts are organized by severity in three different categories:
- Urgent alerts will contain items that are unplanned and will impact your business. Some examples include if Suncentral is down or if there’s an issue with a tool like Sun eApp or Illustrations
- Warning alerts will be posted if there are intermittent issues with a tool or a group of users, or if there are outages or website maintenance planned for a future date
- Information alerts are all about keeping you up to date with changes to processes, tools, forms, etc.
All alerts will be removed once the issue has been resolved or update has been rolled out.