Alternate processes for mail in the event of a postal service disruption

Cheques – New Business (new policy payments and existing premium payments)

• Encourage Clients to switch to PAC or Internet Banking 

In force policy payments

• Encourage Clients to switch to PAC or Internet Banking 

Cheques – New Business 

Inforce policies- withdrawal and policy change requests

• Encourage Clients to switch to PAC 
• If there is an active PAC, we’ll send by EFT.
• If there is no active PAC, encourage to switch to EFT.
• Use Esignature options for requests requiring signatures.

Individual Life Claims

• If a postal disruption occurs, submit Client claims using e-claims for Individual Life products.
• You can upload life claim requirements through the e-claim submission.
• You can also provide a void cheque for EFT payments.  If you need to deliver a cheque to a beneficiary in person, we can courier to your firm’s address.

Individual Critical Illness

•  If a postal disruption occurs, scan Critical Illness claim documents and email to disable@sunlife.com or fax to 1-866-255-5825.
• When sending documents, include the full name of the policy holder and the policy number. If you don't have the policy number, please include the insured’s date of birth.
• Please provide EFT details via void cheque for payment.

Long Term Care

• If a postal disruption occurs, scan and email Long Term Care documents to LTCclaims@sunlife.com or fax to 1-866-255-5825.
• When sending documents, please include the full name of the policy holder and the policy number. If you don't have the policy number, please include the insured’s date of birth.
• Please provide EFT details via void cheque for payment.

New Business Policy Booklets 

• Encourage Clients to create their profile on Sunlife.ca.

Other communications and correspondence

• All communications will be held by mail services with the exception of the following which will be couriered:
  • Lapse notices
  • PAC return notices
• If mail volumes exceed courier capacity, please note we may experience delays.
• You’ll continue to receive the communications that you do today. We encourage you to reach out to Clients for items that require action.
• For documents not available on Sunlife.ca, advisors or Clients can request information through the Call Centre. 

New Business

• PAC or Wire transfer (depending on product)

Monthly or annual cheque

• Switch to EFT or PAC

Individual Life Claims

• If a postal disruption occurs, submit Client claims using e-claims for Individual Life products.
• You can upload life claim requirements through the e-claim submission.
• You can also provide a void cheque for EFT payments. If you need to deliver a cheque to a beneficiary in person, we can courier to your firm’s address.

Individual Critical Illness

• If a postal disruption occurs, scan Critical Illness claim documents and email to disable@sunlife.com or fax to 1-866-255-5825.
• When sending documents, include the full name of the policy holder and the policy number. If you don't have the policy number, please include the insured’s date of birth.
• Please provide EFT details via void cheque for payment.

Long Term Care

• If a postal disruption occurs scan and email Long Term Care documents to LTCclaims@sunlife.com or fax to 1-866-255-5825.
• When sending documents, please include the full name of the policy holder and the policy number. If you don't have the policy number, please include the insured’s date of birth.
• Please provide EFT details via void cheque for payment.

Year End Statements

• We’ll hold statements until mail resumes or where applicable advisors or Clients can request statements through the Call Centre.
• Encourage Clients to create their profile on Sunlife.ca so they can view statements online.

Welcome Letters and New Contracts

• We’ll hold welcome letters and new contracts until mail resumes or email to the advisor where applicable.

Life Claim submission

• Use E-claim

Any type of payment via cheque 

• Processed using EFT (outbound)  
• Process payment using EFT or Internet Banking 

Commission cheques for advisors

• Pay/receive commissions through EFT. We’ll ask you for banking information

Garnishment cheques

• We’ll use a specific dollar threshold to decide if we hold cheques until postal disruption is over. If the cheque has a high value, we’ll courier.

Bermuda Government for Tax remittance (quarterly)

• We will courier these cheques to help avoid interest charges.

Termination letters for Terminated Advisors (including Group)

• We will look to digitize this work as soon as possible. In the meantime, we’ll hold the letters. If required letters will be sent by email.